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Christmas & New Year Opening Hours

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Christmas & New Year Opening Hours

 

Please note that our office is closed over the festive period as follows:

  • Friday 20th December – Support closes at 12noon
  • Monday 23rd December – Open as usual 08:00 – 17:00
  • Tuesday 24th December – Support closes at 12noon
  • Wednesday 25th December – Closed (Bank Holiday)
  • Thursday 26th December – Closed (Bank Holiday)
  • Friday 27th December – Emergency Support Hotline 09:00 – 17:00
  • Saturday 28th December – Closed
  • Sunday 29th December – Closed
  • Monday 30th December – Emergency Support Hotline 09:00 – 17:00
  • Tuesday 31st December – Emergency Support Hotline 09:00 – 17:00
  • Wednesday 1st January – Closed (Bank Holiday)
  • Thursday 2nd January – Support re-opens from 08:00

 

Emergency Support

Should you require essential software support during the festive period please email support@deltacomputerservices.co.uk or call our Emergency Support Hotline on:

01825 769810

  1. Listen to the message and select option ‘4’ on your keypad which immediately transfers you to a member of the Customer Support Team.
  2. If a member of the Customer Support Team does not answer please leave the following details and a member of the team will return your call as soon as possible:
  • Centre Name & Contact Name
  • Contactable Telephone Number (complete with STD Code (AND extension number, if applicable)).

 

SQL Server 2008

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You may already be aware that SQL Server 2008 currently used to host Scuba/CentreStage databases will no longer be supported by Microsoft after 09/07/2019. Please see https://www.microsoft.com/en-gb/sql-server/sql-server-2008 for more information.

Delta will, for a period of time, continue to provide support for its applications utilising SQL Server 2008 however we recommend migrating to a current version for improved security and performance.

Server migrations sit outside of the usual services provided by Delta and as such are usually carried out by your own IT support. Delta can conduct server migrations however this is a chargeable service with quotes available upon request.

As a brief overview, you may wish to review the following considerations and suggested actions with your IT support and management team in order to make an informed decision as to how you wish to proceed:

  • Audit current configuration:
    o Operating Systems (OS)
    o Shares/permissions
    o Database access – SQL/Windows authentication group
  • Consider Scuba services (where applicable):
    o Closedown service
    o Import to Scuba5
    o InterCentreLinkService
    o ScubaExtDataSyncService
    Services can be located in windows\system32 or Syswow64 depending on the server OS
  • Consider web services (where applicable):
    o ScubaConnect.php within the WSDL folder holds the connection details
    o ScubaRemoteWebCamera routines for terminal server installation
  • Consider Sentinel:
    o Fixed IP settings for door controllers and PC(s) running Sentinel. Windows Firewall needs port 9100 opened

Suggested action plan:
1. Make a copy of the Live database (and potentially central folders) on the new server
2. Configure your existing Scuba clients with an additional ‘location’ connecting to the new database / folders (remembering to change the location name!)
3. Test and then set the clients back to the Live system
4. On the day of migration, reconfigure all clients to the new location
5. Back up the live database and then take off line
6. Restore the database on the new server (Central Folders may need to be moved again if they have changed in the interim period)
7. Allow end users access to the system
8. Remove old locations from client machines

To summarise, there are two options available:

  • Continue with SQL Server 2008 (not recommended)
  • Migrate to a current version (recommended)

If you have any questions, please contact Neville or Paul at Delta on 01825 768188 or via support@deltacomputerservices.co.uk

ISO 27001 Certification

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As part of our continued commitment to providing a quality product and excellent service, we are extremely proud to announce that we are now ISO 27001 certified by BSI.

ISO 27001 is an internationally recognised Information Security Management standard.  BSI has assessed that Delta has stringent standards and processes in place to reduce risks and manage information security.

Our certification demonstrates that Delta, as an organisation, and Scuba and CentreStage, as solutions, follow international information security best practices.  In order to achieve certification we have undergone extensive and independent auditing by an accredited body, BSI.

Obtaining certification is only the first part of our journey.  We will continue with further ongoing internal and external auditing to maintain our certification beyond 2022 thus demonstrating our commitment to information security and a culture of continuous improvement.

“What does this actually mean to us as a customer?” we hear you ask.  The answer is simple – we strive to design, build and deploy the best software we can, for your business.  Policies and procedures are in place to protect your data and reduce risk as we take information security seriously.  You put your trust in us and we invest to maintain this relationship.

Congratulations to Heather and Neville for their hard work in achieving the standard as well as the rest of the team for their support!  As always, if you have any questions, please do not hesitate to get in touch.